INCIDENT MANAGER L1

City: Pune

State/Province: Maharashtra

Posting Start Date: 2/20/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Major Incident Manager (MIM)

Location - Pune/Chennai

Experience - 4-8 years (IT Operations / Service Management / Incident & Problem Management)

Shift / On-call - 24x7 rotational / on-call readiness (as applicable)

Role Summary

The Major Incident Manager is responsible for leading and ensuring effective stakeholder communication and coordination with business operations during Time to Restore (TRT), while strictly adhering to defined communication protocols and update templates.

Key Responsibilities

• Major Incident Handling (P1/P2)
• • lead P1/P2 incident bridge by Coordination with business operations during TRT.
  • Enforce time-bound updates and ensure operational discipline during outages.
• Communication & Stakeholder Management
• • Provide clear and concise updates to stakeholders (Business, IT leadership, Service Owners).
  • Ensure consistent messaging across channels (Teams/Email/ServiceNow updates).
  • Manage executive communications: "what happened, impact, actions Summary "
  • Handle customer-facing communications where required, ensuring accuracy and governance.

• Process & ITSM Tooling
  • Ensure adherence to ITIL/ITSM processes for Major TRTs.
  • Maintain accurate incident records: timestamps, actions, owners, comms, approvals.
  • Familiarize in usage of ServiceNow / Remedy / BMC Helix / Xmatters / Jira Service Mgmt effectively.
  • Track follow-ups to closure and report trends to reduce recurrence.
  • Maintain Major Incident metrics and dashboards.

Mandatory Skills: ITIL Incident Mgmt .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Pune, India

Job ID: Wipro-139772

Employment Type: OTHER

Posted: 2026-03-31T19:05:00