IIB Lead

Req Id: 92267

City: Hyderabad

State/Province: Telangana

Posting Start Date: 11/13/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

IIB Lead

PFB is the JD as below:

• Strong hands-on development and support experience on IBM WMBv8, IIBv10/ACE

• Good knowledge on messaging tools like MQ

• Should have good communication and analytical skills.

• Strong knowledge of integration concepts.

• Tools expertise and process knowledge.

• Knowledge of interface standards

• Good understanding of application requirements

• Strong Knowledge on Java, Maven, Junit and Jenkins

• Experience on Git/bit bucket, antifactory

• Knowledge on CI/CD and deployments.

• Knowledge on Dynatrace/Splunk, Kubernetes/docker/OpenShift

• Troubleshoot issues along the CI/CD pipeline

• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance

Mandatory Skills: IBM Integration Bus (IIB) .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Hyderabad, India

Job ID: Wipro-92267

Employment Type: OTHER

Posted: 2025-11-15T18:42:17