Helpdesk

City: Guadalajara

State/Province: Jalisco

Posting Start Date: 11/21/25

Job Description:

Job Description

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

We are looking for your talent to join one of our projects as a Helpdesk.

This position belongs to the Digital Operations and Platforms (DOP) area of the company.

Requirements

• 2-4 years of experience.
• English advanced level.
• Good understanding of end-to-end human resources processes (COE and Ops).
• Proficient in MS-Office (preferably Word & Excel).
• Familiar with HR strategy and admin processes in ERP.

• Respond to customer queries through Chats, tickets & emails.
• Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution, etc).
• Ensure timely and accurate delivery service.
• Track & document process updates/changes. Share it with team at requisite intervals.
• Update SOPs/knowledge documents at requisite intervals.
• Provide 2nd level support to team on queries.
• Assist with preparation of reports (performance based, adhoc, etc.)
• Assist with support on root cause analysis on dissatisfied customer feedback.

• Good written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

• Salary: Up to $25k MXN (based on candidate experience and qualifications).
• Location: Guadalajara, Jalisco.
• Type of work: On-site training. Hybrid work model after training.
• Schedule: Monday to Friday from 9 AM to 6 PM.

• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers