Group Leader
City: Hyderabad
State/Province: Telangana
Posting Start Date: 12/18/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Position: Group Leader
Wipro Band: B2
Voice/ Non-Voice: Non-Voice
Shift: 24*7
Qualification: Graduate
Experience: 4 to 7 years
Experience Breakup: BPO (Lidar/ Labelling exp)
Essential Hiring Skills:
• LIDAR labeling experience is must.
• Work direction and development for a team of associates
• Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production.
• Provide performance feedback to the associates as and when needed / Conduct weekly reviews of individuals and teams
• Assume administrative responsibilities in the absence of the operation manager
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Responsibilities:
• Need to handle a span size of 45-50 HC
• Good Interpersonal & people management skills with good problem-solving approach.
• Excellent verbal & written communication & presentation skills
• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
• Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
• Ability to exercise managerial judgment and perform as a mentor
• Leadership skills / Team Management Skills
• Knowledge of Client and end user requirement (Before starting floor management).
• Basic understanding and ability to trouble shoot issues and implement change as needed
• Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
• Ability to drive results against SLA performance indicators
Languages: English (Read/Write/Speak)
Nationality: Indian
Delivery Location: Hyderabad
Mandatory Skills: Customer Service(Product&Service) .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion