Functional Consultant L2
City: Cyberjaya
State/Province: Selangor
Posting Start Date: 12/22/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Experience/Knowledge Required
- A bachelor's degree in information technology, or a similar field
- A minimum of 10 years' experience working in Client Service Role, or a similar role
- Working knowledge of remote service tools and help desk application.
- Strong understanding of the payment standard format and its application in the financial industry
- Experience with payment messaging and the MT to MX transition
- Proficiency in business process analysis and functional specification development.
- Project management skills
- Experience in the financial services industry, particularly with payment systems, is highly desirable.
- Computer literate with the ability to learn customer service software applications.
- Prior experience in technical support would be a plus
- Effective interpersonal and communication skills
- Good questioning skills
- Good analytical and problem-solving skills
- Able to recognize basic styles of customer behavior and how to adapt each style to create positive 'chemistry'
- Able to identify and manage both transactional and operational risks
- Ability to work under pressure
- Intermediate level product/processes knowledge
- Product/Processes knowledge in institutional/corporate banking systems would be a plus
- Scripting skills such as Python and Excel VBA would be a big plus
- Sound client service banking operations experience with Online banking / channels Knowledge
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Mandatory Skills: Technical Support .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion