DEVELOPER L4

City: Chennai

State/Province: Tamil Nadu

Posting Start Date: 1/21/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

ServiceNow Developer/Sr.Developer

Job Location: PAN India (Bangalore/Hyderabad/Chennai/Pune/Noida/Kochin/Kolkata/Coimbature)

Relevant Experience: 5 - 14 Years

JD-ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM, ITBM,CMDB etc. With strong Scripting and integrations)

HRSD

• Experience with the ServiceNow HR Service Delivery (HRSD) application

• Knowledge of HR functions, processes, and best practices

• Knowledge of Case Management, Knowledge Management best practices and design

• Experience designing and/or implementing an HR Shared Services center

• Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

CSM

• Must have hands on standard CSM process implementation

• ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

• Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)

• Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

OR

FSM

• Working experience with FSM application on Work Order management, scheduling and dispatch

• Configuring Field Agent activities (Mobile & Desktop)

• Configuring Field Service Business Process, Assignment, and Add-ons

• Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

• Integrations with Applications and Data Sources. Process Integrations

• Good Knowledge on Field Service Industry good practice

2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally