DEVELOPER L4
City: Boston
State/Province: Massachusetts
Posting Start Date: 4/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Summary
The Systemware L3 resource is a senior-level support professional responsible for providing deep technical expertise and end-to-end ownership of Systemware mainframe workloads. This role acts as the highest escalation point (Level 3) for complex incidents, problem management, root cause analysis, and proactive system stability. The individual will work closely with application teams, infrastructure teams, and vendors to ensure platform availability, performance, and compliance.
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Key Responsibilities
- Act as Level 3 escalation for all Systemware-related incidents, problems, and service requests.
- Perform advanced troubleshooting and root cause analysis for complex Systemware issues across Cloud manager, content integrator, content server and content store
- Lead or support Systemware version upgrades. Validate backward compatibility, configuration integrity etc.
- Own incident resolution end-to-end, including coordination with L1/L2 teams and third-party vendors.
- Support installation, configuration, upgrades, and patching of Systemware products.
- Monitor system performance, capacity, and stability; recommend and implement improvements.
- Lead problem management, including permanent fixes and preventive actions.
- Create and maintain technical documentation, SOPs, and knowledge articles.
- Participate in change management, release activities, and post-implementation reviews.
- Ensure adherence to security, compliance, and audit requirements.
- Provide mentoring and technical guidance to L1/L2 support teams.
Mandatory Skills:
Linux & OS Fundamentals
- Strong hands-on experience with Linux (RHEL/CentOS) in production
- Confident with:
- systemctl (start / stop / restart services)
- Log navigation and analysis (/opt/systemware/...)
- File permissions, mounts, disk usage
- Able to follow strict startup/shutdown sequences without deviation
- Prior L2 production support for enterprise applications
- Understanding of ECM / DMS concepts (Enterprise Content / Document Systems)
- Systemware Skills:
- Content Integrator (CI) Support
- Storage and Mount Awareness - understanding of local vs network storage, NFIS/CIFS mounts
- Understanding of application ↔ database dependency
Mandatory Skills: Mainframe Infra ISV System .
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion