Developer L4

City: Wokingham

State/Province: Wokingham

Posting Start Date: 12/10/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Role: ServiceNow Administrator / Developer

Role Description:

A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimising the ServiceNow platform to ensure smooth operations and alignment with organisational needs. This role involves technical expertise, process improvement, and collaboration with cross-functional teams.

Preferred Requirements:

• ServiceNow System Administrator Certification
• ServiceNow Implementation Specialist Certification
• Experience working with ServiceNow domains

Primary Responsibilities include:

• Monitor platform health and performance; apply patches and upgrades.
• Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
• Ensure compliance with organisational standards and security policies.
• Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
• Develop workflows, forms, and scripts to automate processes.
• Manage notifications, UI pages, and dashboards
• Create and manage user roles, groups, and ACLs.
• Maintain CMDB health and data integrity.
• Implement ITIL best practices for service management.
• Analyse current processes and propose automation opportunities.
• Support agile development and iterative enhancements.
• Maintain technical documentation and knowledge base.
• Provide training and guidance to end-users and stakeholders.
• Strong knowledge of ServiceNow Core and Platform modules.
• Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.
• Experience with Agile/SCRUM project management methodologies
• Experience with workflow design, integrations, and performance tuning.
• Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
• Hands-on ServiceNow administration and development experience.
• Exposure to incident/problem/change management and service catalog development.
• Background in troubleshooting and optimising workflows and scripts
• Gather requirements, design, develop, and maintain application integration with any third-party applications
• Provides external client-facing consulting services within a technology-focused practice
• Design, develop, and maintain custom code for all ServiceNow modules
• Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
• Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications
• Strong process management & project management skills.

Mandatory Skills: ServiceNow - SaaS .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Bracknell, United Kingdom

Job ID: Wipro-118795

Employment Type: OTHER

Posted: 2025-12-10T18:43:57