Developer L3
Req Id: 110717
City: Hyderabad
State/Province: Telangana
Posting Start Date: 11/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
Provide basic to advanced configuration and operational support of telecommunications billing systems
• Assist with day-to-day telecommunications operations, analysis and troubleshooting
• In-depth knowledge of Telecom Billing for retail and bulk customer processes
• Perform billing analysis, invoice review and invoice breakdown
• Work on the allocated tasks and requests based out of the SOPs and can create the SOPs also
• Drive the daily alignment call with customer to update and align the priorities
• Handling of onboarding and off boarding requests for team members
• Maintain technical and end user documentation regarding process and procedure for all application/domain related activities and services in accordance with the Corporate Telecom strategy
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• Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve priority incidents and changes
• Understanding of the ITIL processes (ie. Change/Incident/Problem and Service Management)
2.
DESIRED SKILLS & EXPERIENCE:
• 4-8 years of Proven experience in Telecom Billing Operations
• Excellent knowledge of VMS/Basic plus as a mandatory primary skill along with secondary skill SQL/PL SQL, Unix and Windows/IIS
• Good knowledge of ITIL and exposure on service management tool (ie. Service Now is added advantage)
• Ability to articulates and convey information effectively in both group and individual communication lines
• Flexible to be available for support in supported shifts/timings or as per needs from customer time zone
• Monitoring and ensuring defined SLA parameters. Reasoning of any deviation is to be highlighted or exception process to be initiated regularly.
• Exposure to Monitoring tools (ie. Splunk and Appdynamics)
• Should be able to develop and demonstrate excellent analytical skills and alternatives for resolving the issues.
• Should able to work on continuous improvement in quality and decreasing TAT over the acquired knowledge
• Strong Analytical, debugging and troubleshooting skills and experience supporting and troubleshooting Billing related Incidents, Request
• Experience in handling clients communication, should possess good soft skills in terms of emails, MS teams, phone calls etc
• Effective participation in internal/external review meetings
• Candidate should be able to prioritize the tasks based on customer needs/supervisor guidance or situation and taking to effective closure
Deliver
No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation
Mandatory Skills: HP OpenVMS System Admin .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion