DESIGN DIRECTOR L1(CONTRACT)

City: Amsterdam

State/Province: Amsterdam

Posting Start Date: 3/4/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

About Designit
Designit is Wipro's global design, experience and innovation business. We blend strategic insight, creativity and emerging technology to help organisations build competitive advantage and deliver positive human impact. As part of Wipro, one of the world's leading technology and consulting companies, Designit operates at the intersection of creativity and engineering to shape future-ready digital transformation.

Designit is seeking an experienced and visionary Service Design Director to lead the Experience Studio Model, a central governance and innovation hub within a large-scale digital transformation programme for a leading telecommunications organisation in the Netherlands.

This is a Director-level role with responsibility for setting the Studio's strategic direction, leading multidisciplinary teams, embedding experience-led governance, and acting as a trusted advisor to senior client stakeholders. The role ensures that tools, platforms and workflows across the programme deliver measurable business and user value.

Key Responsibilities:

Creative Vision and Leadership

• Define and lead the Experience Studio vision, mandate and operating model.
• Align business objectives, technology constraints, engineering roadmaps and human needs.
• Set clear prioritisation frameworks balancing short-term delivery and long-term impact.
• Lead, mentor and inspire multidisciplinary teams across service design, experience design, research and strategy.
• Create a high-performance, inclusive and learning-oriented team culture.
• Act as a culture bearer for Designit values and Wipro behaviours.
• Contribute to regional planning, forecasting, resourcing and office culture initiatives.

Creative Excellence, Governance and Programme Operations

• Represent design and experience in programme leadership and governance forums.
• Embed human-centred design principles into programme rituals, standards and decision-making.
• Oversee Studio workstreams including adoption, design sprints, workflow redesign, AI use-case validation, blueprinting and personalisation.
• Ensure high standards in research, service blueprinting, prototyping, journey modelling and UX measurement.
• Foster close collaboration with Wipro engineering, data, AI and consulting teams.
• Enable knowledge sharing, capability uplift and consistent ways of working across teams.

Client Engagement and Strategic Influence

• Act as a trusted advisor to senior client executives.
• Facilitate strategic conversations and co-creation across business, IT and operations stakeholders.
• Navigate complex organisational dynamics and drive experience-led decisions into action.
• Identify and shape new opportunities within the programme and wider client organisation.
• Support proposals, pitches and commercial discussions related to Studio initiatives.

Required Experience and Skills

Experience

• 10 to 12 years leading design, experience or transformation teams in large-scale programmes.
• Demonstrated experience operating at Director level or equivalent.
• Proven ability to influence senior executives in complex, multi-stakeholder environments.
• Experience within digital transformation, enterprise platforms or large change programmes.

Mandatory Skills: Service Design .

Experience: >10 YEARS .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Amsterdam, Netherlands

Job ID: Wipro-138692

Employment Type: OTHER

Posted: 2026-03-01T18:41:08