CRM Developer+ Customer Service

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 1/22/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

As a Developer L3 specializing in Microsoft Dynamics 365 Customer Engagement (CE) at Wipro Technologies, you will play a pivotal role in designing, developing, deploying, and customizing Dynamics CRM solutions to meet diverse business needs. With over 6 years of hands-on experience on the Dynamics CE/MS Dynamics CRM Customer Service module, you will leverage your deep expertise in Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies to build seamless, scalable applications.

Your role will also involve architecting end-to-end Power Platform solutions utilizing Power Apps, Power Automate, connectors, environments, and Dataverse. This includes collaborating closely with cross-functional teams to translate business requirements into technical designs, ensuring software solutions align with organizational goals and user expectations.

Wipro's Technology Services division embraces innovation and encourages continuous learning, offering you the opportunity to grow your career by engaging with cutting-edge technologies and contributing to impactful digital transformation initiatives globally.

Solid experience designing and building end to end Power Platform solutions leveraging the framework (Power Apps, Power Automate, Connectors, Environments, Dataverse...

Experience in Microsoft Dynamics CRM Cloud - developing, deploying, customizing, and integrating Microsoft Dynamics CRM apps.
MS Dynamics 365 platform - Plugins, Workflows, Business Process flows, Business Rules, Actions, and Custom Workflow assemblies.
More than 6 years of experience on Dynamics CE/ MS Dynamics CRM.
Solid experience designing and building end to end Power Platform solutions leveraging the framework (Power Apps, Power Automate, Connectors, Environments, Dataverse...).

Deliver
No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

Mandatory Skills: MSD365 Customization and Configuration .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.