Client Services Administrator (Norwich)

City: Norwich

State/Province: Norfolk

Posting Start Date: 2/2/26

About Servaada, a Wipro company:

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Job Description:

About the Role:

Servaada, a Wipro company is looking for a Client Services Administrator with previous experience in customer and client services.

This is a new role which will be at the heart of the growth agenda for the organisation. This is an administration role where you will be responsible for responding to queries from our life and pensions customers and financial advisors, relating to their life and pension products. This could be via letter, email or telephone. You will also be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.

You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all will seek to identify potential problems, taking suitable action to correct or escalate any issues.

Your Benefits:

As a Client Services Administrator you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

The is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

Responsibilities:

• Customer Service - Provide award-winning administrative support and be part of a supportive team that is all about doing the right thing for our customers.
• Accuracy - Maintain accuracy and accountability in an expanding and fast-paced environment.
• Teamwork - Recognise the importance of working together as a team to maximise team, department, and company results.
• Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
• Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.

• You will be process-driven and possess a keen eye for detail.
• An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.

• Computer literacy and willingness to learn new systems and technologies.
• Experience in contact centre, customer services or financial services as full and ongoing training will be provided.

• Highly organised with the ability to manage multiple tasks and deadlines effectively.
• Strong attention to detail, ensuring accuracy in all client documentation and communications.
• Proactive and self-motivated, able to anticipate needs and take initiative without constant direction.
• Resilient and adaptable, able to remain calm and composed when handling competing priorities.
• Team-oriented, contributing positively to collaborative working environments.
• Problem-solving attitude, able to identify issues quickly and offer practical solutions.

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct