Call Center Representative

Req Id: 77188

City: Atlanta, Saint Louis

State/Province: Georgia, Missouri

Posting Start Date: 10/28/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

The Outbound Call Center Representative position is full-time (40 hours/ week) with variable (varying) shifts to support our 7am to 7pm Mon-Fri operations

Position is remote, WFH. Employees must be able to work from 7am-7pm CST M-F during our 5-6-week training program. Post training shifts may vary. Training will be conducted virtually from home.

This initiative involves outbound calls to patients and providers to resolve pharmacy order issues relating to delivery setup, payments, clinical information requirements and required consultations.

Primary Responsibilities:

• Making Outbound calls &/or back-office work.
• Providing excellent customer service, including the ability to handle escalated callers
• Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
• Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task
• Performs all other related duties as assigned

Required Qualifications:

• High School Diploma / GED (or higher)
• 2 years of combined or related experience in a healthcare, call center, and/or customer service setting using the telephone and computer as the primary instrument to perform job duties
• Ability to work one of the varying shifts to support 7am - 7pm Mon-Fri operations
• Proficiency with Microsoft Office Word (create and maintain documents), Excel (create and maintain spreadsheets) and Outlook (email and calendaring)

Preferred Qualifications:

• Associate's degree (or higher) in a healthcare related field
• Medical Terminology
• ICD-9/ICD-10 and CPT Knowledge

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

Mandatory Skills: Claims_Processing .

Expected annual pay for this role ranges from $35,000 to $36,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Atlanta, GA

Job ID: Wipro-77188

Employment Type: FULL_TIME

Posted: 2025-10-31T18:42:24