Asset Management Engineer L1

City: Bengaluru, Mumbai

State/Province: Karnataka, Maharashtra

Posting Start Date: 4/3/26

Asset Engineer - Hardware Asset Management

Job Description:

Job Description

Do
• Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience.
• Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create
• Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts.
• Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts.
• Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements,
• Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize
• Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies.
• Ensure quality and timely delivery of customer requirements.
• Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned.
• Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC

• Execute end-to-end asset activities: receipt, tagging, storage, issuance, movement, recovery, and disposal support.
• Ensure accurate and timely updates in asset management systems (ServiceNow / FAR or equivalent).
• Support asset deployment, refresh, and release activities as per approved requests (RITMs).

• Maintain asset stores, bin management, and physical controls.
• Participate in Physical Verification (PV) and support variance closure with proper documentation.
• Ensure alignment between physical assets and system records.

• Follow HAM SOPs, security guidelines, and internal controls.
• Support audit activities by providing evidence, reports, and system records.
• Report any non-compliance, discrepancies, or asset risks to the Location Lead.

• Handle asset-related tickets within defined SLAs.
• Coordinate with users, vendors, and internal teams for issue resolution.
• Ensure proper closure of incidents, requests, and change activities.

• Work closely with Location Lead, Central HAM teams, vendors, and security teams.
• Maintain clear communication and timely updates on operational activities.

• Diploma / Bachelor's degree in IT, Engineering, or a related field.

• 2-5 years of experience in IT Asset Management, Desktop Support, or IT Operations.
• Hands-on experience with asset tools (ServiceNow HAM preferred).

• Good understanding of IT hardware asset lifecycle.
• Strong attention to detail and documentation discipline.
• Working knowledge of inventory controls and audit requirements.
• Ability to work under SLAs in a process-driven environment.
• Basic vendor and stakeholder coordination skills.

• Reports to: Location Lead / HAM Operations
• Interfaces with: Central HAM teams, Service Desk, Vendors, Security