Application Support Engineer - AMI (Utilities Domain)

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 4/6/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Job Summary:

Seeking an Application Support Engineer to manage and support AMI systems for a utility client. The role includes system monitoring, incident handling, integration checks, user access management, and ensuring reliable AMI operations across environments.

Key Responsibilities:

System Monitoring & Health Checks

• Daily health checks across AMI environments.
• Monitor HES, MDMS, communication networks, and data flow.
• Track integration status and job performance.

Incident Management

• Manage P3-P4 incidents via ServiceNow.
• Respond to alerts, integration failures, and mailbox notifications.
• Drive timely resolution and updates.

User Access & Security

• Handle user setup, removal, and password resets.
• Ensure compliance with security and access policies.

Reporting & Documentation

• Validate data loads, VEE processes, and reconciliation reports.
• Prepare weekly/monthly operational summaries.
• Maintain SOPs and technical documentation.

Collaboration

• Coordinate with network, server, functional, and vendor teams.
• Support deployments, patching, and maintenance windows.

Required Technical Skills:

• Windows Server 2019 - installation, configuration, administration
• RHEL - system admin, patching, security hardening
• Networking basics - TCP/IP, DNS, firewalls
• Scripting - PowerShell, Bash
• Strong troubleshooting for hardware/software/network issues
• ServiceNow incident management
• SQL/MSSQL scripting
• Integration monitoring and server diagnostics

Domain Knowledge (AMI / Utilities):

• AMI ecosystem: HES, MDMS, meters, communication networks
• Understanding of VEE, billing determinants, interval data
• Knowledge of firmware updates, remote connect/disconnect, event monitoring
• Familiarity with CIS, OMS, GIS integrations
• Exposure to utility billing and field operations workflows

Additional Requirements:

• Strong communication and problem-solving skills
• Ability to work in shifts/on-call
• ITIL Foundation (preferred)

Independent and team-oriented work approach

Interested Candidates can share profiles at nikita.kumari1@wipro.com

Mandatory Skills: Advanced Metering Infrastructure .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Bangalore, India

Job ID: Wipro-154859

Employment Type: OTHER

Posted: 2026-04-16T18:49:59