Analyst

Job Description

Designation: Analyst

Band: B1

Job Location: Bangalore ( Work from Office

Time: 6:00 PM-3:30 AM

JOB DESCRIPTION:
• Build customizations using extensions and scripts to meet business needs.
• Actively identify opportunities to leverage Coupa functionality to improve efficiency.
• Troubleshoot and debug production issues that users may have which could be data, process, Coupa configuration or integration related.
• Support the Procure-to-Pay department during the month-end/quarter-end/Year-end close process.
• Ensure that change control procedures are implemented and used for all production deployments.
• User administration including assignment of roles, & user access levels.
• User acceptance testing and system integration testing supporting instance upgrades and releases.
• Partner with the vendor, IT and the Reporting team to achieve organizational management information and business intelligence objectives.

Deliver


NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

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