Amazon Connect Developer

City: Pune

State/Province: Maharashtra

Posting Start Date: 2/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

A mazon Connect Developer

• 6 years of IT Experience including 5 contact center management (cloud contact centers is a plus)
• Proven experience in solution design and implementation including planning, development, testing, deployment & support handling
• Implementation of AWS Connect with relevant additional services in at least 2 enterprise scale customers.
• Complete understanding of AWS Connect integration with popular tools like Salesforce, Zohodesk, Zendesk, etc.
• Experience in designing large scale contact centers from grounds up (cloud contact centers is a plus)
• Experience in designing optimal call and chat flows in AWS connect utilizing Voice and Chat bots from Lex or other similar AI agents
• Hands on design of Lex chatbot and integration with Zendesk, Zoho, Salesforce, Service now and other third-party applications using REST APIs/ database
• Experienced IVR consultant with at least 4 years of AWS connect / Genesys telephony solutions experience
• Experience on Omningage or similar Customer Engagement Platform solutions on AWS Connect (good to have)
• Keeps oneself updated on trends around Front office enterprise architecture and landscapes
• Experience developing solutions and ready for hands-on code/scripting where required (e.g., Python, Java, .NET, Node.js) (good to have)
• Building and designing web services in the cloud, along with implementing the set-up of geographically redundant services