ADMINISTRATOR L3(CONTRACT)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 3/31/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Rate :- 130K/M

location :- HYD

EXP:- 8 years

Key Responsibilities

SD-WAN (Mandatory)

• Deep hands-on expertise with SD-WAN architectures and overlays

(Versa / Aruba Silver Peak / Cisco Viptela or equivalent)

• Troubleshoot complex SD-WAN issues:

o Tunnel instability, path selection, routing redistribution

o Application-aware routing, QoS, traffic steering

o Validate hub-and-spoke and multi-hub architectures (on-prem & cloud)

o Optimize SD-WAN policies for performance, resiliency, and cost efficiency

o Support SD-WAN migrations, site onboarding, and large-scale rollouts

Operations & Governance

• Define and enforce network standards, best practices, and SOPs

• Support capacity planning, lifecycle management, and upgrade strategies

• Coordinate with OEMs / ISPs / cloud providers for escalations and defect resolution

• Provide technical guidance and mentoring to L1/L2 engineers

• Contribute to network documentation, HLD/LLD validation, and audit readiness

• Participate in major incident management (MIM) and post-incident reviews

Required Technical Skills

Mandatory

• Strong hands-on experience in Enterprise Routing & Switching

• Advanced knowledge of BGP, OSPF, route redistribution, summarization

• Proven experience with SD-WAN solutions (Versa / Silver Peak / Viptela)

• LAN technologies: Cisco Catalyst (2960/3650/3750/9300/4500 series or equivalent)

• Network troubleshooting using CLI, packet analysis, and monitoring tools

• Change, Incident, and Problem Management in ITIL-aligned environments

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner