ADMINISTRATOR L3
City: London
State/Province: Greater London
Posting Start Date: 2/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
About the Role:
The IT Field Service Technician provides advanced technical support in resolving hardware and software issues for end-users across both Mac and Windows environments. This role requires a strong technical background with expertise in troubleshooting, customer service, and reporting.
The technician will document and report service activities using Company provided tools, manage IT assets, and be responsible for resolving complex issues while delivering high-quality service to both
remote and on-site users.
Key Responsibilities:
- Provide advanced troubleshooting and support for end-user IT hardware (desktops, laptops,
printers, etc.) and software applications in both Windows and macOS environments. - Diagnose and resolve hardware issues, including component failures and peripherals, for both
Mac and Windows systems. - Troubleshoot software applications, including installation, configuration, and performance
issues on both platforms. - Respond to escalated issues from Level 1 support and other internal teams, ensuring timely
resolution. - Assist in installations and configurations of End User equipment and software as needed.
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Track and manage IT assets, which is Laptops/Desktops (Mac & Windows) and ensuring
accurate records are maintained in asset management systems.
management.
environmental regulations.
using internal systems.
key metrics using MS Excel (formulas, charts, and pivot tables).
service efficiency.
management system.
Technical Expertise:
- Troubleshoot complex issues involving hardware, operating systems (Windows and macOS),
network devices, and various software applications. - Provide guidance and mentorship to Level 1 technicians to improve troubleshooting
effectiveness and technical knowledge. - Stay updated with the latest IT infrastructure technologies and recommend best practices for
the team.
Required SKills:
- Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with
formulas and data analysis) and PowerPoint. - Solid experience with troubleshooting hardware and software issues in a professional setting,
specifically in both Windows and macOS environments.
Mandatory Skills: Desktop Support .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion