Administrator L3

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 11/11/25

Job Description:

Job Description

CONT JC : 109247 Location: BLR - 6 yrs B2 - 120K

Key Responsibilities:Network Specialist Hardware (Network Hardware)Server and Infrastructure Management• Dell PowerEdge/x86 Server Hardwareo Physical deployment, iDRAC remote management, firmware updateso Hardware troubleshooting and lifecycle management (RAID, PSU, fans, etc.)• Data Center Rack/Network Managemento Network cabling, switch configuration for server connectivity (VLANs, MTU, LACP/VLT)o Understanding ToR (Top-of-Rack) switches, OOB managementSecurity and Compliance• System and Endpoint Securityo OS hardening (CIS/NIST security benchmarks), disk encryption (BitLocker, LUKS)o Patch management, vulnerability scanning/remediation• Identity and Access Controlo RBAC in virtualization, AD/LDAP privileges, multifactor authentication (MFA)-especially for privileged access• Network Securityo VLAN/firewall configuration (north-south, east-west traffic), VPN, TLS/SSL managemento Segmentation of management, VM, and storage networks• Regulatory Complianceo Understanding regulatory needs (PCI-DSS, GDPR, SOX, etc.) as applicable for CIBo Audit logging and reporting (maintain operational logs, change logs)

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Client-provided location(s): Bangalore, India

Job ID: Wipro-109247

Employment Type: OTHER

Posted: 2025-11-18T18:41:24