Administrator L3

City: Chennai

State/Province: Tamil Nadu

Posting Start Date: 12/15/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose :EMM -SOTI

WO Rate :126k

location :coimbatore

Second preference:CHennai

Key responsibilities:

• Policy and compliance: Configure and manage security policies, compliance settings, and app protection policies for mobile devices and applications across platforms like iOS, Android .
• Device management: Oversee the enrollment and lifecycle management of mobile devices using tools like Apple Business Manager , Samsung KNOX , Android Zero Touch .
• Application management: Deploy, manage, and configure applications, including corporate and third-party apps, on managed devices.
• Security: Implement and enforce security standards, such as encryption, authentication, and remote wipe capabilities, and protect corporate data on mobile devices.
• Integration: Integrate Intune with other Microsoft 365 services, such as Entra ID for conditional access, and other third-party solutions.
• Technical support: Provide L1/L2 or L2/L3 support for user enrollment, device and app issues, and troubleshooting escalated problems.
• Automation: Develop and maintain scripts for automating routine tasks and assist in the development of onboarding processes.
• Documentation: Create and maintain technical documentation, knowledge bases, and operational procedures.

Required skills and experience:

• SOTI MobiControl platform : Deep knowledge and proven experience with SOTI platform is essential.
• Mobile OS: Strong understanding of iOS, Android operating systems.
• Microsoft 365: Experience with Microsoft 365, Entra ID (Azure AD), and related services.
• MDM/MAM: Experience with Mobile Device Management (MDM) and Mobile Application Management (MAM) principles.
• PowerShell: Familiarity with scripting, particularly PowerShell, for automation.
• Security: Knowledge of security best practices, vulnerability management, and data protection.
• Troubleshooting: Ability to troubleshoot and resolve technical issues related to device management and mobile applications.
• Communication: Excellent written and verbal communication skills for documentation and user support.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Mandatory Skills: EMM Soti .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Chennai, India

Job ID: Wipro-119155

Employment Type: OTHER

Posted: 2025-12-23T18:39:56