ADMINISTRATOR L3

City: Boston

State/Province: Massachusetts

Posting Start Date: 4/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role summary

Own Tier 3 Changepoint support: complex defect resolution, performance tuning, deeper configuration/engineering changes, and integration troubleshooting with upstream/downstream systems.

Key responsibilities

• Advanced Issue Resolution: Investigate and resolve complex application and infrastructure issues, including code-level defects, intricate data integrity challenges, and failures in background processing or multi-step approval chains. Collaborate with subject matter experts and developers as needed.
• Root Cause Analysis & Corrective Actions: Conduct thorough root cause analysis for recurring or high-severity incidents, documenting findings and implementing corrective actions to prevent reoccurrence.
• Patching, Upgrades & Planned Maintenance: Lead the planning, testing, and coordination of platform patches and upgrades. Execute scheduled maintenance and configuration changes to ensure system reliability and security, while minimizing service disruption.
• Advanced Enhancements & Code Support: Implement sophisticated workflow changes and feature enhancements, including code-based modifications. Coordinate with development teams and vendors for changes requiring deep technical intervention.
• Integration & Interoperability Support: Diagnose and resolve integration issues with upstream and downstream systems (such as SSO, reporting, and data transfers), ensuring seamless interoperability across platforms and facilitating cross-team collaboration.
• Performance Monitoring & Reporting: Monitor application and infrastructure performance metrics, proactively identify trends or emerging issues, and produce operational reports for key stakeholders.
• Compliance & Security Adherence: Ensure all support activities, system changes, and enhancements comply with organizational security standards and regulatory requirements.
• Liaison & Knowledge Sharing: Serve as a bridge between application and infrastructure support teams. Mentor Level 1 and Level 2 staff, develop troubleshooting playbooks, and facilitate the transfer of technical knowledge and best practices.

Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Boston, MA

Job ID: Wipro-158243

Employment Type: OTHER

Posted: 2026-04-28T19:14:25