Administrator
Req Id: 112843
City: Paddington
State/Province: London
Posting Start Date: 11/20/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Title:Desktop Support Specialist
Position Overview:
The Desktop Support Specialist is responsible for delivering comprehensive technical support during new hire onboarding, ensuring a seamless experience across MacBook and Windows environments. This role focuses on device configuration, troubleshooting, and providing white-glove service to maintain the highest standard of client support. The specialist will manage onboarding sessions, coordinate schedules, and collaborate with technical teams to uphold current standards and best practices.
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Key responsibilities include:
- Configure all new hire devices (primarily MacBook) and ensure updates and patches are completed prior to onboarding sessions.
- Manage requests, schedule sessions, and send calendar invites for all device onboarding activities.
- Deliver onboarding sessions covering Identity Pass completion, Multi-Factor Authentication, VPN setup, Slack configuration, and device enrollment.
- Lead training for executive assistants and business managers on the onboarding process.
- Provide on-site and remote support for end users via ticketing systems.
- Offer secondary support during Meetup weeks as identified by leadership.
- Maintain clear communication with clients regarding support processes and expectations.
Required Qualifications:
- Strong expertise in Mac OS and Windows OS.
- Proven ability to troubleshoot hardware and software issues.
- Ability to coordinate effectively with technical teams and manage scheduling tasks.
- Experience with onboarding processes including MFA, VPN, and collaboration tools (e.g., Slack, Teams).
- Customer-first mindset with strong problem-solving skills
Mandatory Skills: Desktop Support .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion