Senior Technology Operations Analyst Web and Email Security

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst to join the Enterprise Data Loss Prevention (EDLP) Web and Email Security (WES) team, which governs, monitors, and enforces Wells Fargo's Appropriate Use Policy through enterprise web filtering and email security controls. This role plays a critical part in safeguarding the organization by assessing, permitting, or restricting Internet and email access based on risk, compliance standards, and business needs.

The ideal candidate brings strong analytical skills, sound judgment, and experience operating within complex, highly regulated environments.

Key Responsibilities

Web Security Operations

• Monitor external connectivity to identify access attempts to unsanctioned or inappropriate websites.
• Conduct detailed research on requested or newly discovered sites to determine their risk profile, category, and compliance impact.
• Block Internet resources determined to be invalid, unsafe, malicious, or out of policy for Wells Fargo connectivity.
• Review and process unblock requests based on documented business justification, risk assessment, and organizational standards.

• Serve as an intake point for inquiries related to restricted emails, blocked content, and delivery issues.
• Analyze and resolve email-related exceptions while ensuring alignment with enterprise security policies.

• Manage entitlements across web and email security tools, ensuring appropriate access and adherence to least-privilege principles.
• Maintain documentation and operational controls to support compliance, audits, and regulatory obligations.

• Maintain and update process documentation, operational procedures, and control evidence.
• Support control design, testing, and remediation activities.
• Identify opportunities to strengthen existing processes, improve efficiency, and enhance overall security posture.

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in information security, DLP, or web/email security technologies.
• Familiarity with enterprise web filtering platforms, URL categorization, or proxy services.
• Strong analytical, investigative, and problem-solving skills.
• Knowledge of regulatory and compliance requirements in a large financial institution.
• Ability to work in a fast-paced, operational environment with SLAs and high scrutiny.
• Excellent communication skills with the ability to partner effectively across business and technology teams.

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Possible up to 10% travel

• 1525 WT Harris Blvd, Charlotte, North Carolina 28262
• 2600 S Price Rd, Chandler, Arizona 85286