Senior Background Screening Verification Specialist

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking a Senior HR Service Delivery Representative (Senior Background Screening Verifications Specialist) to be part of our HR Global Delivery Team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
• Perform complex administrative, transactional, operational, or customer support tasks
• Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Candidate must be a graduate of a bachelor's degree in any discipline or higher
• Candidate must have 4+ years of relevant experience in background screening verification for U.S. candidates
• Must have excellent English communication (written and verbal), strong analytical ability, proficiency in MS Office
• Familiarity with PBSA standards and vendor platforms are highly preferred
• Willing to work on night shift (8am-5pm ET) at Taguig City

• Conduct employment, education, and reference verifications for U.S. candidates
• Ensure compliance with Fair Credit Reporting Act (FCRA) and U.S. employment law
• Prepare and deliver verification reports within SLA timelines
• Collaborate with internal HR teams and external vendors to resolve discrepancies
• Maintain data integrity and confidentiality in all processes
• Support continuous improvement initiatives in HR Service Delivery