Lead Operations Processor

About this role:

Wells Fargo is seeking a Lead Operations Processor.

Team lead responsibilities include providing assistance to less experienced team members a; Act as a Subject Matter Expert, Cascade new processes/handling, mentoring on exception handling, providing domain process training to new team members (Designated Trainer), providing training feedback, training on policies and procedures, new or enhanced services and/or procedural changes; reviewing the work of and providing guidance to less experienced team members.

Payment processing types of ranges from simple to moderately complex / exception processing related to amendments, cancellations, reversing accounting entries.

In this role, you will:

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Prioritize work and provide daily work leadership and mentorship to team
• Provide training and technical guidance to less experienced staff
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Serve as a resource to other departments on transaction structure, documentation, and company policies

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ years of Operations experience
• Experience in banking operations (Commercial Banking or CIB)
• Experience in payment processing. Knowledge in any of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments a mus
• Knowledge on Message types SWIFT, FED WIRE, CHIPS and IntelliTRACS system an advantage
• Good in both verbal and written communication skills
• Good investigation and problem solving skills
• Organizational and detail oriented skills
• Sound risk management mindset and understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turnaround time
• Ability to work in changing and fast paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
• Able to work independently and provide support on flexible hours/working days

• Flexible in working in any shift
• Amenable to work on PHL and US holidays
• Amenable to work onsite (Five/NEO, BGC, Taguig)