Business Execution Director, Loyalty Oversight, Risk & Control and Third Party Management

Wells Fargo is seeking a Director of Loyalty Oversight, Risk& Control and Third Party Management. This is a critical role part of the Cards & Merchant Services group within Consumer Banking & Lending. The position serves as the leader for Loyalty Oversight as it pertains to third party oversight, risk management and control effectiveness. This role reports directly to the Head of Loyalty & Rewards.

This leader is responsible for the ownership of the two Loyalty Risk Assessment Units (RAUs) responsible for Rewards and Benefits. Responsibilities include evaluation of these units, strengthening controls and monitoring, and ensuring overall control effectiveness. The team is also responsible for control and monitoring design and oversight. This includes central issue management, adoption of best practices, continuous process improvements, and ensuring customer impacts are appropriately managed.

The role additionally oversees third-party performance and application health, including vendor-related control expectations and requirements. This team partners with a broad range of internal and external stakeholders to deliver features and capabilities that enable growth for the Cards business in a controlled and compliant manner. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Serve as the business owner of two Risk Assessment Units (RAUs), ensuring engagement and timely completion of RCSA work
• Oversee preparation for, and day-to-day management of, all audits, exams, and regulatory requests
• Oversee issues management from evaluation through containment, remediation, and evaluation
• Lead the team to develop adequate control plans and monitoring
• Oversee procedure and controls development, change management, and maintenance
• Ensure compliance and risk acceptance with third-party risk management, consumer financial laws, and all other applicable policies and regulations
• Maintain the schedule of risk activities, ensure clear roles and responsibilities, and provide a consolidated status reporting of current activities, issues, and results
• Partner with CMS Audit Readiness Leader to coordinate work and provide visibility into status and plans for high priority items (e.g., RCSA, audits, exams) and the overall state of risk management in PLS
• Advise on new partnership contracts and vendor arrangements to ensure proper risk mitigation and awareness of engagement risks
• Advise on new capability development and delivery to ensure proper design for risk mitigation, as well as efficient execution through process innovation, influence, and escalation when needed
• Develop and monitor Key Performance Indicators (KPIs) for all risk management, oversight, and monitoring activities
• Interface with senior-level executives on business transformation, regulatory and control commitments, and growth objectives
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address and resolve conflict, and ensure alignment with Wells Fargo strategies, policies, and business line objectives
• Manage the allocation of people and financial resources for Business Execution
• Develop and foster a culture of talent development aligned to business objectives and strategy

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• 4+ years of experience leading, inspiring, and developing high-performing teams, including managers and individual contributors, while building strong partnerships to drive effective control execution and transformation
• Experience using risk-based prioritization (likelihood, impact, residual risk) to guide decision-making, remediation planning, and prioritization of customer and business value
• Highly refined communicator with the ability to influence senior leaders on complex risk matters, clearly articulate control gaps and recommended actions, and build effective partnerships across business and functional areas
• Experience with Quality Assurance, monitoring, or call-monitoring programs
• Experience overseeing third-party and vendor risk, including vendor health assessments, control expectations, and performance oversight
• Experience managing end-to-end issue management, including root-cause analysis, remediation development, and sustainability validation
• Experience in controls, including ensuring effective design, assessment, and execution
• Ability to negotiate, influence, and collaborate effectively with third parties to support and drive key initiatives
• Experience engaging with external regulators and auditors, including managing interactions and reviewing materials
• Experience leading RCSA or RAU activities, including planning, execution, challenge, and timely delivery
• Experience driving control transformation efforts, including control rationalization, redesign, or modernization of legacy control environments
• Experience preparing for and coordinating audits, exams, and regulatory engagements, including owning responses and remediation actions
• Demonstrated ability to design and execute effective control-monitoring programs, including establishing KPIs/KRIs and governance routines
• Experience with process mapping or customer-journey mapping to identify risks, controls, gaps, and monitoring opportunities

• This role offers a hybrid work schedule
• Ability to travel up to 10% of the time
• This position is not eligible for visa sponsorship

• 2200 Concord Pike, Wilmington, DE 19803
• 2800 S Price Rd, Chandler, AZ 85286
• 800 S Jordan Creek Pkwy West Des Moines, IA 50266

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement