Business Execution Admin - Service Delivery

About this role:

Wells Fargo is seeking a Business Execution Administrator role supporting Unclaimed Property as a part of Service Delivery Team. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support operations of the Unclaimed Property Service Delivery Team
• Administer and execute on business specific processes and procedures
• Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
• Follow all state and jurisdictional regulatory requirements related to unclaimed property escheatment
• Exercise risk management to identify and escalate potential issues and gaps in business processes
• Receive direction from supervisors
• Interact with colleagues in the department, as well as internal business partners, for the purpose of researching and responding to internal or external inquiries
• Manage email case load in a case management system (PEGA)
• Respond to internal and external inquiries via written correspondence within the defined SLA
• Review and disposition incoming affidavits for completion to route for further processing
• Print and mail physical correspondence when required
• Self-report daily productivity performance

• 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
• Strong customer service experience with written communications
• Prior experience in case load management
• Excellent verbal, written, and interpersonal communication skills
• Processing and performing thorough research to resolve internal or external inquiries
• Ability to take on a high level of responsibility, initiative, and accountability
• Experience working in an email production support environment
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
• Ability to navigate multiple applications, systems, and document types
• Previous experience conducting research in Hogan and OIB is a plus
• Previous experience managing a case load in Pega is a plus
• Prior experience with Unclaimed Property

• Ability to work on-site
• Schedule: M- F 8am- 5pm
• Hybrid work schedule - one week in office and one week from home

• 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522