Business Accountability Director - GPL Exam Management

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.

About this role:

We are seeking a strategic and results-driven Business Accountability Director to lead and oversee our Exam Management Program. This role is critical in ensuring organizational compliance, operational excellence, and accountability across regulatory and internal examinations. The ideal candidate will have a strong background in governance, risk management, and regulatory engagement, with exceptional leadership and communication skills.

• Lead Exam Management Strategy: Develop and execute a comprehensive exam management framework to ensure timely, accurate, and compliant responses to regulatory and internal examinations.
• Governance & Accountability: Establish clear accountability structures across business units to meet regulatory expectations and internal standards.
• Stakeholder Engagement: Serve as the primary liaison between regulators, internal audit teams, and business leaders during exams and reviews.
• Risk Identification & Mitigation: Proactively identify gaps, risks, and control weaknesses; drive remediation plans and monitor progress.
• Reporting & Metrics: Deliver executive-level reporting on exam status, findings, and remediation efforts; ensure transparency and alignment with organizational objectives.
• Continuous Improvement: Implement best practices and process enhancements to strengthen exam readiness and reduce regulatory risk.
• Team Leadership: Build and lead a high-performing team focused on exam management, accountability, and compliance excellence.

• 8+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• Deep expertise in regulatory compliance, risk management, or governance roles within financial services or a highly regulated industry
• Proven experience managing large-scale regulatory exams and internal audits
• Extensive experience with leading large Audit, Testing, and regulatory exams, including establishing process and procedures related to these
• Direct experience in remediating high risk regulatory findings, audit issues, or high risk issues within Conduct Management Allegations and Operations Management
• Widespread experience in the Risk Control Self-Assessment process, including experience identifying risks and controls, execution, reporting, and challenging determinations as appropriate
• Thought leader with deep domain expertise, as well as leadership of high-risk projects, programs, initiatives, and key deliverables
• Ability to develop and negotiate solutions to issues with partners, including escalations as appropriate
• Expert ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders
• Ability to take on a high level of responsibility, initiative, and accountability and develop pragmatic solutions.
• Ability to provide expertise and strategic direction in the design of standard controls to effectively mitigate risks across Conduct Management Allegations and Operations Management as needed
• Strong understanding of Issue Management Policy and Procedures
• Clear understanding of Risk Management Framework, enterprise/business policies, and programs to translate requirements in the business

• This position is not eligible for Visa sponsorship
• This position is a hybrid work model. Must be willing to work out of Charlotte, NC, Des Moines, IA, Minneapolis, MN, or San Francisco, CA office approximately 3 days a week
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement