Senior Informatics Service Engineer

Overview

We are seeking an IPS Specialist who will provide high level consultation support to customers in the area of informatics, including Enterprise systems and chromatography data systems (CDS).

Responsibilities

• Actively be involved with the APAC Professional Service team and Application leaders in the region to define the next customer training generation (Outcome-Based Informatics Professional Services) and help in deploying novel concepts in the subsidiaries.
• Assistance with the Laboratory Management System (LMS); activities include workflow analysis, optimizing efficiency gains by automating paper-based processes and providing services for performance monitoring of systems.
• Assistance with the Chromatography Data System (CDS) or Scientific Information System (SIS) implementation; activities include workflow analysis, method transfer and development of custom fields and/or calculations.
• Assistance with business analytics products; activities include data extraction from Empower networks, compile asset management data, create/deliver reports for customers to make sound business decisions.
• Support the execution of Computer Systems Validation (CSV) projects in the entire APAC region.
• Provide direction and support to the team to move Informatics Professional Services from a support centre to a profit centre in the various market segment in APAC region.
• Work closely with the Waters Global Service teams in APAC countries and IPMs (Installation Project Managers) to guarantee an outstanding customer experience from purchase to recommendation.

• Minimum of 7 years industry experience with 5 years on laboratory informatics for LC, LC/MS, HPLC/UPLC, SFC, Informatics
• Bachelor's degree in Computer Science/IT required; MA/MS/PhD or other advanced degree preferred
• Possess strong Waters Empower Enterprise and NuGenesis LMS knowledge and skills
• Understanding of the scientific application workflow (how they interface with the instruments, how the data is structured either on a network or local computer) along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Experience with Oracle databases and database administration
• Expertise in operating platforms such as Microsoft Windows, UNIX, Sun Solaris, IBM AIX
• Expertise with one of the following languages: C#, Visual Basic, Visual Studio.NET, Visual Basic for Applications, JAVA, or SQL/plus
• Industry knowledge of GLP, GMP, GxP guidelines, FDA 's 21 CFR part 11 and Computer Systems Validation (CSV) in a regulated environment
• Ability to speak Japanese or Korean language to communicate with regional customers is of advantage