Principal Systems Specialist
Overview
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer-focused professionals that are technical experts on Waters' product suite. Within the field services organization is an elite group of Principal Systems Specialists who have technical expertise across all Waters' product suite. As a Principal Systems Specialist working for an industry leader, you will be committed to ensuring Waters' legendary service for our customers who utilize our scientific instrumentation and software as well as provide mentoring for our field service engineers. In this role, you'll have the opportunity to provide high level technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, TOF MS) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Waters Corporation is seeking a Principal Systems Specialist who will provide high level support to customers and field service engineers in the DE/PA west/ NJ south area.
Responsibilities
- Establish and maintain collaborative relationships with external and internal customers ensuring their success
- Provide extensive technical support and system level troubleshooting
- Manage and drive resolution for challenging customer situations in conjunction with the Field Service Engineer
- Manage customer expectations by communicating work performed and providing follow-up plan if needed
- Act as a coach and systems expert for our Prep, SFC Field Service Engineers
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team with respect to identifying future business development opportunities and needs for Waters solutions
- Ensure that quality system procedures and Health & Safety standards are always adhered to
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Qualifications
Education:
- BS/BA in Chemistry or Biology, engineering or other science related field
Experience:
- Minimum of 5 years' experience with Waters' product suite (LC, LC/MS, HPLC/UPLC, Prep, SFC, Informatics) conducting advanced installation, troubleshooting and support
- Strong Applications knowledge is desired
- Understanding of the scientific application workflow along with the scientific software systems
- Overnight travel as required, including international travel for training
- Valid Driver's License in good standing is mandatorySkills:
- Must possess a strong customer focus
- Interpersonal savvy, communicating with different expertise levels appropriately and changing your approach to meet customers' needs
- Personal sense of integrity and trust
- Effective time management skills
- Advanced system level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills #LI-Remote
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Key Words
#LCMS #HPLC
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion