Concur Junior Administrator

Overview

The Junior Concur Administrator will play a key role in the integration of approximately 4,000 employees into SAP Concur, followed by a transition into an ongoing Concur support and administration role once the integration is stabilized. The initial phase of this position is project‑focused, supporting employee onboarding, data validation, and hypercare activities during a high‑volume system implementation project supporting an acquisition. After integration completion, the role will shift to business‑as‑usual (BAU) support, system administration, and continuous improvement of the Concur Travel & Expense platform. This role is ideal for someone seeking hands‑on exposure to both large‑scale system implementations and long‑term finance systems administration.

Responsibilities

Phase 1: Integration & Implementation Support (Initial Focus)

Large‑Scale User Onboarding

• • Support the onboarding of new employees into SAP Concur as part of a major integration
  • Assist with user creation, role assignments, and access validation
  • Conduct data accuracy checks for employee travel profiles, employee group and manager assignments

• • Assist with monitoring and validating inbound and outbound integrations, including:
    • HR employee data feeds
    • Corporate card file loads
    • Accounting or payroll extracts
  • Identify, track, and escalate integration errors or data mismatches
  • Reconcile employee populations between source systems and Concur
  • Maintain issue logs and support remediation tracking during go‑live

• • Provide Tier 1 and Tier 2 support during go‑live and hypercare periods
  • Respond to high‑volume employee inquiries related to:
    • System access and login
    • Expense report setup and submission
    • Travel booking and profile issues
    • Policy and reimbursement questions
  • Identify recurring issues and support development of FAQs, job aids, and training materials
  • Support training and education of transitioning employees

• • Provide ongoing support for Concur users, including onboarding, role updates, and troubleshooting
  • Support employee lifecycle changes such as transfers, manager changes, and terminations
  • Assist with maintaining expense policies, workflows, expense types, and audit rules under guidance
  • Maintain and be the first point of contact on open support cases
  • Support training and education of Concur users

• • Monitor expense report workflows to support timely processing
  • Assist with policy compliance reviews and issue resolution
  • Support corporate card administration and reconciliations
  • Partner with Accounts Payable, Payroll, HR, and IT on ongoing issue resolution

• Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience)
• 2 years of experience in Concur support
• Strong attention to detail and ability to manage high‑volume tasks
• Ability to work effectively in a fast‑paced integration environment
• Strong written and verbal communication skills