Workplace Technician (社内ヘルプデスク）

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The Workplace Tech works Onsite or remotely (as per working guidelines) resolving client issues, supporting the core workplace IT equipment and productivity software. The role is responsible for a wide variety of support and maintenance activities.

The role is responsible for a wide variety of support activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions.

ポジション概要：

自社社員のテクニカルサポートスタッフとして、PCや携帯、コピー機、のIT機器のサポートを行っていただきます。

働き方について：

2拠点におけるテックバー対応、また日々のUserサポートやプロジェクトをチームで協力しながら対応いただきます。業務ボリュームに応じチームで相談し、それぞれ在宅日を定めています（在宅：週１～２日）。

勤務地について：

虎ノ門ヒルズオフィスおよび豊島園スタジオツアーの2拠点での勤務になります（障害対応などにおいて原宿・赤坂のハリーポッターショップに出向くこともあります）

社内共通語：

社員の大半は日本語Userのため、日本語は必須になります。また、Globalに紐づくチームのため、英語でのコミュニケーションに抵抗がない方を求めています。

Your Role Accountabilities...

Responsible for providing support to users and executives

Includes

• Provides support for mobile, desktop, laptop, workstations and workplace support technologies
• Software and system fault diagnosis, analysis and fix
• Use of Service Now ticketing system
• Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
• Building new machines within the time scales provided by the Team Lead, provisioning devices
• Installing additional applications on the new equipment
• Proactively take part in global desktop tool rollout from time to time
• Proactively keeping customers updated
• Working alongside management and engineering teams on planning project work
• Meeting room/AV support
• Telephony support
• Executive support

JOB RESPONSIBILITIES

Desktop Support

• Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
• Installs, configures and deploys desktop hardware and software, including virtual environments
• Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services

• Troubleshoots desktop software and hardware failures and identifies related network problems

• Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products

• Provides on-call support as required
• Provides physical onsite "smart hands" support to infrastructure teams for maintenance tasks or incident support
• Provides executive support
• Provides support to AV and VC equipment in meeting rooms and spaces
• Proactive meeting room checks
• Meeting room "how to" support

Qualifications & Experiences...

• Bachelor's degree in Information Technology or related field, or equivalent work experience
• Preferred:
  A+ certification
  ITIL V3 Foundation
  Microsoft Certified Desktop Engineer/ Apple Certified Mac Technician (ACMT)

Experience

• Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
• Experience training, mentoring or supervising junior staff members

Specialized Knowledge

• Microsoft Office Suite 365
• Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
• Extensive experience related to problem resolution
• Ability to analyse existing operations to improve and grow the Client Technologies operating environment

Skills

• Good written and verbal communication skills in English
• Strong written and verbal communication skills
• Strong team player
• Excellent Customer Services
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong documentation skills and keen attention to detail
• Vendor management.

Other

• Able to travel across WBD offices when required.

Additional Information

On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here.

Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Warner Bros. Company or transition to Discovery Global. During this period of transformation, you'll have an exciting opportunity to lay the foundation at one of the world's premier entertainment brands.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Client-provided location(s): Tokyo, Japan

Job ID: Discovery-WAMEGLOBALR000100575EXTERNALENGLOBAL

Employment Type: OTHER

Posted: 2025-11-19T20:01:24