Visual Merchandiser

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans from around the world.

We're looking for a creative and detail-driven Visual Merchandiser to bring our store experience to life every day. In this role, you'll play a key part in delivering visually impactful displays that inspire customers, drive sales, and reflect our brand at its best - while working at pace to maintain exceptional standards across the shopfloor during busy trading periods.

Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King's Cross, and flagship stores in New York, Chicago and Harajuku.

Your New Role...

Join us in crafting magical experiences for our visitors and become a key part of a world-renowned brand by driving sales through the commercial, creative, and customer-focused presentation of our products.

• Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly and in accordance with guidelines and agreed standards.
• Assist with visual merchandising enquiries and provide solutions to any challenges.
• Maintain minimal shrinkage through efficient handling of products and packaging.
• Support the store team to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets.
• Engage with customers, identify their needs and ensure they are met using skilled questioning and listening techniques.
• Stay updated on product knowledge and confidently discuss the features and benefits of our merchandise with customers.
• Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
• Perform housekeeping duties and minor maintenance, ensuring strict standards are maintained and stock is replenished and visually merchandised according to guidelines.
• Conduct daily floor walks with the team, ensuring layouts are maintained and shop floor standards are met, while constantly reworking stock to generate sales and maintain visual appeal.

• Visual merchandising skills with an eye for detail.
• Creative and imaginative, while demonstrating brand awareness.
• Proactively seek out opportunities to increase sales.
• Provide the highest levels of customer service.
• Effective, confident communication with visitors and colleagues.
• Work as part of a team with a flexible approach.
• Self-motivated work confidently without supervision.
• Proficient with Microsoft Office.

• This role is full time (40 hours a week).
• Because of the adaptive nature of this role, flexibility is required to suit the needs of the business, with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location.
• Roles within the retail team may include interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times.
• Participate in cover of the retail stores as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs.