Tier 2 Support Engineer
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
About Warner Bros. Discovery Sports
Warner Bros. Discovery Sports represents WBD's global portfolio of leading sports brands, channels, and platforms. Reaching more than 130 million people every month, we engage fans and broad audiences across 200+ markets and 20+ languages, wherever consumers choose to watch - free-to-air TV, pay TV, streaming, digital, and social platforms.
Our portfolio includes much-loved consumer brands such as Eurosport, TNT Sports, Global Cycling Network (GCN), Global Mountain Bike Network (GMBN), and Golf Digest, as well as premium sports programming and content on discovery+ and Warner Bros. Discovery's free-to-air TV networks.
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WBD Sports also delivers a full 360° sports offering through its events management and promotion division, overseeing 55 events annually across five continents.
Your New Role...
As part of the Core Technology team, you will play a key role in the support, maintenance, and evolution of broadcast infrastructure used by TNT Sports and Eurosport across multiple European markets. This is a hands-on technical role combining advanced broadcast support with engineering activities in a live production environment.
Please note: this is a shift role, mailny onsite in Chiswick and Stockley Park
Your Role Accountabilities...
Broadcast Support
- Provide advanced (Level 2/3) technical support for two technology hubs and their associated markets
- Take ownership of complex technical issues not resolved by Level 1 support
- Implement effective workarounds to ensure service continuity during incidents
- Own incidents end-to-end once resolved, including:
- Root cause analysis and permanent solution design
- Pre-production testing
- Solution implementation
- Technical documentation
- Conduct regular ticket reviews with suppliers
- Participate in regular meetings with local markets to review ongoing technical issues
- Create, verify, and maintain maintenance procedures in collaboration with Level 1 support and engineering teams
Engineering & Projects
- Contribute to broadcast engineering tasks and technical projects
- Support the implementation of new equipment and workflows in collaboration with Lead Engineers
- Modify system configurations for special events and operational requirements
- Validate and align user workflows with technical configurations
- Create, update, and maintain technical documentation
Qualifications & Experience...
- Significant experience in broadcast support, ideally within live sports or complex broadcast environments
- Strong ability to listen to users and provide clear, structured technical responses
- Highly responsive with a service-oriented mindset
- Detail-oriented and thorough in problem analysis
- Proactive and solution-focused approach
Technical Knowledge
Hands-on experience with some or all of the following technologies is required:
- Vizrt solutions (VR & AR, Graphics Hub, Viz Engine, Viz One)
- Mo-Sys tracking systems
- Video mixers: Grass Valley Kahuna, Vizrt Vectar
- Replay systems: EVS and Grass Valley LiveTouch
- Cloud-based production solutions
- PTP synchronisation
- SMPTE ST 2110 environments
Other Details:
- Position based in Stockley Park and Chiswick
- Shift work from Monday to Sunday on extended hours. 40 hours / week
- Flexible schedule according to events
- Possible occasional works in Europe countries
#tech
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- FSA
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Unlimited Paid Time Off
- Sabbatical
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- 401(K)
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Learning and Development Stipend
- Access to Online Courses
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)