Sales Lead (Harry Potter Flagship)

The Job

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. The stores will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.

We are seeking a Lead role for the Chicago location. This position will support the leadership hierarchy of the Chicago Wizarding World shop by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the store management team in segments of the business while inspiring and leading a team of brand specialists

The Daily

• Maximize customer and fan engagement by delivering a world class service proposition
• Inspire high-performing teams within an ever-changing retail landscape
• Promote premium brand awareness through product training and knowledge
• Create strategies to increase customer engagement and profitability
• Actively foster a customer obsessed culture with team members
• Generate energy and execute with excellence on all brand priorities

The Essentials

• Minimum 3-5 years' experience in premium retail (retail management preferred)
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Exhibited proficiency for business acumen with exceptional customer service experience
• Ability to communicate clearly and effectively with a positive attitude
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
• Proficiency with Word, Excel, PowerPoint

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Chicago. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Rate: $24.50 per hour. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Client-provided location(s): Chicago, IL

Job ID: Discovery-WAMEGLOBALR000109658EXTERNALENGLOBAL

Employment Type: OTHER

Posted: 2026-10-21T00:57:14