Retail Assistant Manager

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

• Collaborate with the Store Manager and leadership team to achieve sales, profit, and operational KPIs.
• Align team efforts with business objectives, ensuring clarity on targets and priorities.
• Oversee daily operations, maintaining consistent standards across shop floor and back-of-house.
• Drive commercial performance through weekly sales analysis and informed decision-making.
• Recruit, develop, and motivate a high-performing team with a strong customer-first mindset.
• Champion exceptional service by leading from the front, optimizing conversion rates and average spend.
• Ensure premium merchandising standards and use storytelling techniques to create immersive customer experiences.
• Monitor performance metrics, customer feedback, and mystery shop results to identify and implement improvements.
• Maintain compliance with health & safety, loss prevention, and emergency procedures, safeguarding staff and customers.

• Proven leadership experience in retail operations or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional organisational and problem-solving skills.
• Clear and effective communication skills.
• IT literate and adaptable to new technologies.
• Ability to deliver high standards of customer service.
• Proactive approach to driving sales and operational improvements.
• Well-organised and detail-oriented mindset.