Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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Company Overview
Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and Major brands and networks under the Warner Bros Discovery umbrella include. Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com
The Job
Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London - The Making of Harry Potter and Warner Bros. Studio Tour Tokyo - The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.
Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter Chicago and Harry Potter New York - the iconic flagship store as well as offering an online experience at Harrypottershop.com.
The Inventory and System Administrator is responsible for ensuring accurate stock level reporting across the East Coast Retail sites (Harry Potter New York and Harry Potter Chicago) to optimize all sales opportunities. This position will communicate clearly and regularly with Store Managers to inform and update on stock levels that may impact sales, and investigate discrepancies in inventory to minimize shrinkage and promote accuracy. This position will work closely with Buying and Merchandising, Warehouse, and Visual Merchandising teams to ensure smooth flow of inventory to the sites and report back any issues or concerns. This position will maintain accuracy on back-office systems, assist with POS front end changes and additions, and be the main contact for reporting issues/requirements back to Go-Tech team.
The Daily
- Maintain visibility of on-hand stock quantities to prevent, where possible, items going out of stock or overstock issues
- Manage and maintain display and storage quantities
- Work alongside VM team to maintain a record of any shop floor display changes, addition of new lines, promotions etc.
- Collaborate with all Back of House management teams across the stores to oversee damaged stock processes, aligning and providing regular reporting to senior management
- Support in the reporting of damaged items to the Compliance team
- Ensure products are written off the system correctly
- Support with a structure for weekly, monthly and annual cycle count processes, ensuring accuracy in system upload and flagging any discrepancies to management
- Direct the team to perform spot checks on zero-sales items, and amend the system where necessary
- Report on and amend any negative inventory lines in stores weekly
- Manage the preparation of stores to be counted annually to ensure efficiency and no lines are missed
- Investigate any discrepancies and shrinkages in final count, including managing re-counts for any lines showing inaccuracies
- Work with the Marketing, Trade and any other teams required for internal consumption of inventory, ensuring cross-charging is achieved
- Communicate with the warehouse regarding non-inventory stock holding and ensure counts are regularly completed, with orders as needed
- Oversee the stock levels and distribution of confectionary, Butterbeer and any other product bundles made at the warehouse
- Support the inventory count and ordering of all personalization supplies
- Support on POS training remotely, where required for management and BOH members to ensure
- Work with the relevant teams to ensure that
- Create comprehensive training manuals for staff use
- Collaborate on any new requirements or technical POS / BOH system issues to the Go-Tech including but not limited to:
- Additional, new, or redundant hotkeys
- User codes and permissions
- Any new reports and back of house functionality
- All POS issues
- New deals/promotions
- Report any POS hardware or software issues to Go-Tech, Image Insight and/or PomVom, keeping logs where necessary.
- Take a role in any UAT for new POS or BOH functions as new systems launch ahead of going live, reporting any functionality issues.
- Ensure all products are available to sell on POS at all times, ensuring product set up for new launches, ensuring teams are completing tests and reporting issues.
- Raise and oversee purchase orders for stores and warehouse, liaising with finance teams and vendors directly for payment.
- Support in the reconciliation of P-Card receipts as required.
- Monitor and pass on order requirements of stationery items for stores.
- Support the Senior Manager with any reporting, administrative and system requirements as directed.
The Essentials
- Inventory / warehouse experience
- Retail / sales experience would be beneficial
- Previous experience with data analytics
- Inter-personal skills to interact with all members of the organization
- Knowledge of front-end POS systems and back-office applications/systems
- Proficiency in Microsoft Office and full IT proficiency
- Experience with inventory management systems
- Basic understanding of financial procedures
- Attention to detail and strong organizational skills
- Up to 40 hours a week working 8 hour shifts, primarily Monday to Friday but may be required to work weekends and evenings at times
- Due to the adaptive nature of this role flexibility is required to suit the needs of the business
- Position is based in New Jersey but may also work from NY Store
- Ability to travel required.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $35,360 - $61,110.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.