Employee Connection Specialist

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. has been entertaining audiences for more than 90 years through the world's most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team.

Employee Connection Specialist, Tokyo, Japan

Your New Role

Reporting to the APAC Employee Connection Manager, the Employee Connection Specialist is part of the P&C Services' Employee Connection team in APAC. The P&C Services team designs and runs the infrastructure to deliver outstanding employee services and experience in Warner Bros. Discovery.

• Respond to employee inquiries in a timely and professional manner.
• Perform HR transactions accurately in Workday and other relevant HR systems.
• Support organizational changes, including reorganizations and position management.
• Prepare and validate payroll-related information to ensure accuracy and compliance.
• Manage end-to-end onboarding and offboarding processes.
• Execute standardized, repeatable HR processes with a high level of accuracy.
• Administer employee benefits and address benefits-related inquiries and issues.
• Monitor and track employee probation periods, ensuring timely actions.
• Support reporting requirements and audit activities.
• Provide employment verification and related documentation.
• Proactively identify potential issues and escalate unresolved matters to Tier 2 or appropriate teams and stakeholders.

• Minimum 3-5 years of experience in Human Resources services and administration within a dynamic, fast-paced environment.
• Native-level Japanese proficiency with full professional fluency in English.
• Strong practical understanding of Japanese labour laws-including employment contracts, working conditions, leave policies, and compliance-with the ability to apply them across employee lifecycle processes and queries.
• Proven experience working with contact center technologies, including case management/tracking systems and HR Information Systems (HRIS); knowledge of Workday and ServiceNow is preferred.
• Advanced proficiency in Microsoft Office, including O365 and SharePoint.
• Strong stakeholder management skills, with the ability to influence, partner, negotiate, and communicate effectively both verbally and in writing.
• Adaptable and flexible, with the ability to thrive in a changing environment.
• Demonstrated ability to handle sensitive and confidential matters with discretion, including managing complex or challenging customer interactions.
• Passionate about delivering excellent employee/customer experience.