Analyst - Tax Systems

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Your New Role:
The Analyst, Tax Systems is a hands-on, techno-functional, entry-to-early-career role responsible for reviewing, resolving, and testing tax systems tickets related to OneSource or other tax engines, SAP Ariba, and SAP S/4HANA. This is a great opportunity for someone early in their career to build deep tax systems expertise through hands-on ticket resolution and testing, while developing a working knowledge of SAP Ariba and S/4HANA.

Your Role Accountabilities:

Ticket Review & Resolution

• Review incoming tax systems tickets to understand the issue and determine the appropriate resolution approach
• Resolve tax configuration and posting issues under guidance from senior team members, escalating complex issues as needed
• Learn and apply tax posting concepts across SAP and non-SAP systems to support timely ticket resolution

• Test resolved tickets to confirm fixes work as expected before closure
• Help with testing of tax scenarios for projects, upgrades, and other planned changes across OneSource, Ariba, and S/4HANA
• Support unit, integration, and user acceptance testing for tax systems changes

• Help gather and document business and functional requirements through interviews and other methods
• Maintain requirements documentation, including use cases, user stories, and functional specifications

• Communicate proactively with team members and stakeholders on ticket status and open issues
• Demonstrate agility and a growth mindset - actively seek out opportunities to learn new systems, tools, and processes
• Continuously build tax and systems knowledge to take on increasing scope over time

• 2+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
• 2-4 years of hands-on implementation or operational experience with Tax solutions
• 1-2 years of transactional processing and operations assurance experience
• Experience with OneSource or another tax engine
• Techno-functional aptitude - comfortable learning both the functional tax concepts and the underlying system configuration
• Hands-on orientation - comfortable owning tickets end-to-end from review through resolution and testing
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to handle multiple assignments concurrently in a fast-paced environment
• A positive, agile attitude with a strong willingness to learn new tools, systems, and processes
• Undergraduate degree required in computer science, mathematics or business sciences
• Superior analytical and problem-solving skills
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets
• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture

• Experience with SAP Ariba or SAP S/4HANA
• Knowledge of e-invoicing solutions such as Pagero, Edicom, or SOVOS
• Experience with ticket management systems such as ServiceNow
• Experience developing in Excel and facilitating business discussions
• Experience working in a national or global company
• Comfortable working in a highly iterative, somewhat unstructured environment