Admissions Team Leader

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

As Admissions Team Leader, you will oversee the day-to-day running of the Admissions department, supporting the
team responsible for welcoming visitors at the start of their Studio Tour experience and ensuring a smooth departure at the end of their visit. As part of a fast-paced visitor attraction, you will coordinate staffing, operational delivery and department administration while maintaining high standards of service and compliance throughout the day. Working closely with stakeholders across the Studio Tour, you'll help ensure the department runs efficiently while
creating a positive environment where team members can thrive. If you're looking for a varied leadership role where no two days are the same and where you'll have a direct impact on both team performance and daily operations,
we'd love to hear from you.

What's in it for you?
• Competitive salary
• 33 days holiday (pro-rata)
• Free access to our onsite gym
• Exclusive access to our streaming services, with our exciting HBO, Discovery, TNT Sports and Warner
Bros. content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free onsite staff parking
• Complimentary shuttle bus between Watford Junction and our Studio Tour (hours vary)
• Discount in our onsite staff Studio Café (excluding weekends and bank holidays)
• Option to join our pension scheme and medical cash plan

Your Role Accountabilities...
• Plan and oversee daily staffing requirements, including preparing the department before opening, allocating team members to positions and adjusting rotas in response to absences.
• Act as the first point of contact for visitor escalations, booking issues, operational challenges and technical issues, resolving where possible and escalating when required.
• Support team members through performance, attendance, wellbeing and development conversations, creating a positive and supportive working environment.
• Complete staffing schedules, attendance reporting, payroll-related administration and operational reporting, ensuring accuracy across systems including Rota One, Tableau, Power BI and Galaxy.
• Deliver operational briefings, training and coaching to ensure teams are informed, prepared and working safely and effectively.
• Build strong working relationships with stakeholders including Retail, Security, Education, Imagineer and PomVom teams to support operational requirements.
• Identify opportunities to improve processes, standards and department performance, taking action when issues arise and supporting continuous improvement initiatives.

Qualifications & Experience...
• Previous supervisory or team leadership experience within hospitality, tourism, visitor attractions or a similar customer-focused environment.
• Experience using Galaxy ticketing system, or a comparable booking and admissions platform.
• Confidence supporting employee wellbeing conversations while maintaining appropriate professional boundaries.
• Experience coordinating administrative processes including staffing rotas, attendance management, reporting and operational planning.
• Ability to coach and motivate teams while maintaining high standards, attention to detail and a proactive approach to problem solving.