Senior Manager, Insights Consulting - General Merchandise

Position Summary...

What you'll do...

Walmart is committed to exceeding customer expectations and being the first choice for all shopping needs. As the Sr Manager of Insights Consulting, you will play a pivotal role in shaping Walmart's strategies across the General Merchandise categories including Electronics, Toys, Seasonal, Home, and Hardlines. Leveraging deep customer understanding and advanced analytics, you'll drive both long-term vision and short-term initiatives, delivering actionable insights at critical moments for our customers and business.

Core Responsibilities:

• Insights Leadership: Lead qualitative and quantitative research on General Merchandise shopping behaviors, industry trends, and customer needs, with a focus on General Merchandise categories. Utilize a variety of data sources to uncover meaningful insights.
• Consultative Partnership: Act as a subject matter expert and strategic advisor to Merchandising, Marketing, Operations, Finance, and Product teams. Provide research-backed recommendations that influence decision-making and drive business outcomes.
• Cross-Functional Collaboration: Lead and contribute to cross-functional initiatives, building strong relationships across the organization and with external partners to ensure alignment and impact.
• Storytelling & Communication: Translate complex research findings into compelling narratives. Use storytelling to communicate customer insights to senior leadership, including SVPs, and other non-technical audiences.
• Data Analytics & Project Management: Apply advanced analytics and visualization tools to deliver high-quality insights. Manage third-party vendors and ensure timely execution of research projects.
• Strategic Perspective: Make omni-channel recommendations with a customer-centric and holistic business approach, ensuring relevance across digital and physical retail experiences.
• Continuous Improvement: Champion a culture of curiosity, learning, and innovation to elevate the quality and influence of insights.
• Talent & Team Development: Mentor associates, foster collaboration, and uphold Walmart's values of belonging and inclusion.

• Strong background in primary research - including quantitative and qualitative research - or retail analytics, with expertise in research methodologies, databases, and data visualization tools.
• Proven ability to lead complex consulting projects, ideally in retail contexts.
• Exceptional communication, storytelling, and organizational skills.
• Experience working cross-functionally, influencing senior leadership (up to EVP level), and managing multiple projects simultaneously.
• Passion for translating data into actionable, customer-focused insights.
• Experience managing third-party research vendors.

• Some travel may be required to conduct research, visit Walmart offices/facilities, and attend relevant conferences (less than 25%).

• Bachelor's degree in Business Administration or related field.
• Minimum of 4 years' experience in marketing research, data analytics, consulting, or a related field.