VCA AI Platform, Product and Design Director

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Director, Platform Product and Design is responsible for leading product management of the platform’s user experience (UX/UI), ensuring intuitive interfaces, workflow customization, and accessibility features. This role defines publication rules for agent outputs—including formatting standards, approval workflows, and branding guidelines—to guarantee professional and compliant deliverables. The Director collaborates on feature prioritization, user testing, and iterative design, making the platform seamless and consultant-friendly.

Key Responsibilities:

• User Experience Leadership: Own the end-to-end product management for platform UX/UI, focusing on intuitive design, workflow customization, and accessibility.
• Publication Standards: Define and enforce publication rules for agent outputs, including formatting standards, approval workflows, and branding guidelines to ensure high-quality, compliant deliverables.
• Agent Prioritization: Collaborate with stakeholders to prioritize platform agents based on user needs, business goals, and technical feasibility.
• User Testing & Iterative Design: Lead user testing initiatives and champion iterative design processes to continuously improve platform usability and consultant experience.
• Workflow Optimization: Design and implement customizable workflows that enhance productivity and user satisfaction.
• Accessibility: Ensure platform features meet accessibility standards and are usable by a diverse range of users.
• Stakeholder Collaboration: Work closely with tech, engineering, design, and business teams to deliver seamless platform experiences.
• Consultant Enablement: Develop features and interfaces that support consultants in delivering value to clients efficiently and effectively.
• Continuous Improvement: Monitor platform performance, gather user feedback, and drive ongoing enhancements to product and design.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Extensive experience in product management, UX/UI design, and platform development in technology-driven environments.
• Proven ability to define and implement publication standards, approval workflows, and guidelines.
• Strong background in user testing, iterative design, and accessibility best practices.
• Demonstrated success in AI agent prioritization and collaboration with tech teams.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Outstanding communication, storytelling, and presentation abilities.
• Ability to manage multiple projects concurrently and deliver results in a fast-paced environment.
• Deep understanding of digital trends, technology platforms, and user experience principles.
• Team player with a collaborative approach and commitment to developing talent.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 178,300.00 to 258,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.