Team Lead (Fraud and Disputes)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Lead and Develop: Team Inspire, motivate, and mentor the team by providing guidance and support to enhance performance and promote professional growth. 

Operational Oversight :Manage the day-to-day operations of the SM Support Team, ensuring the timely and accurate review of cases to detect potential fraudulent activities. 

Merchant Support: Evaluate merchant needs and contribute to delivering an outstanding merchant experience. 

Cross-Functional Collaboration: Work closely with various departments to design and implement effective fraud prevention strategies, ensuring you stay abreast of the latest trends and technologies in the field. 

Process Evaluation and Improvement :Regularly assess the efficiency of current processes, pinpoint areas for enhancement, and implement necessary improvements to boost productivity and reduce risk.   

Strategic Insights: Deliver actionable insights on a regular basis to support decision making and strategic planning.  

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Requirements:
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
A bachelor's degree in a relevant field such as Business, Finance, or a related discipline is required, along with proven experience in fraud analysis and chargeback processes. The candidate should demonstrate a deep understanding of fraud detection techniques, risk management, and industry regulations. A minimum of two years of experience in a leadership or supervisory role is essential, with a track record of effectively managing a team of fraud analysts in the field of E-commerce.
The ideal candidate will have strong knowledge of fraud prevention strategies, risk management, and industry best practices. Proficiency in using fraud detection tools and data analytics is expected. Exceptional communication and interpersonal skills are necessary, with the ability to collaborate effectively with cross-functional teams, especially on a global scale. The candidate should be able to function effectively in a fast-paced and ever-changing work environment with multiple priorities. Attention to detail, strong organizational and time management skills, and the ability to prioritize tasks and meet deadlines independently under pressure are also required.

Key Competencies
The candidate should demonstrate strong leadership abilities, including the capacity to motivate and inspire a team, provide clear direction, and foster a positive and collaborative work environment. They must be able to delegate tasks effectively, provide guidance, and monitor team performance to ensure productivity and quality standards are met. A commitment to service excellence and adding value through proactive engagement with client needs is essential. Analytical skills are critical, particularly in identifying patterns, interpreting complex data, and making sound decisions based on evidence. The candidate should contribute effectively to the achievement of organizational goals through teamwork, open communication, and shared objectives. A commitment to continuous improvement and innovation is expected. Professionalism, integrity, and the ability to consistently deliver results while building support and respect from others are key. Adaptability to changing organizational needs and informed decision-making while modeling company values is important. The candidate should be able to generate and share new ideas and insights to stimulate discussion and innovation, research industry best practices and trends, and apply these to their role to expand thinking. They must also be able to quickly assimilate key information and apply new knowledge effectively.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Client-provided location(s): Pasay, Philippines

Job ID: ae2e90fb-246a-4529-adf0-9043f100c5bb

Employment Type: OTHER

Posted: 2025-11-17T05:40:27