Systems Engineer

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

COMPANY DESCRIPTION

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

• Provide project management, technical advice and support to Visa' Client institutions and processors to ensure customers expectation are exceeded.
• Project Coordination and proper documentation and update of task
• Using Generative AI tool to delivery automation and efficiency in day-to-day work
• Create implementation scripts for vendor's field engineers and support team for installation and activation
• Perform installation of Linux system with the help of on-site vendor engineer remotely
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
• Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately
• Ensure that all deployment follow Visa security guidelines and report any non-compliance.
• Communicate and work cordially in global team with teammate from different culture and in time zone.
• Participate as a member of an on-call rotation to support multiple systems during off-hours
• Work evenings and weekends as needed
• Provide weekly reporting for CMDB and BASE II record
• Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule.
• Act as Inventory Record Coordinator to ensure accurate and timely update of inventory
• Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge.

• Basic Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience
• 1 Year working Experience in IT Operations and Delivery or Fresh Grads with excellent result during interview technical test
• Experience in Linux System administrative task
• Foundational Project Management skills
• ITIL Foundation

• Preferred Qualifications

• Familiar with using Generative AI using m365 copilot, Claude code, Codex to work and automate task
• Basic HTML, Programming or Scripting Language
• Understand XML, JSON and XSLT
• Encryption Security Technology like SSL and IPSEC
• Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime
• Outstanding customer service skills and a dedication to the customer service experience.
• Must exercise a reasonable amount of independent judgment under minimum supervision
• Ability to assess and analyze technical situations and provide viable alternatives
• A keen interest to learn new skills and technology either through online resources or class training
• Project Coordination Experience