Senior Manager, Compliance- Agentic Commerce

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

• Monitor and review cardholder prompts submitted to AI agents for potential AML, sanctions, terrorist financing, or prohibited-use risks
• Analyze large-scale transactions, prompt, and behavioral data to identify suspicious activity and strengthen detection capabilities
• Lead complex investigations and maintain clear, accurate, and comprehensive documentation of findings and case actions
• Develop and maintain controls, review protocols, and escalation procedures to support timely alerting, investigation, and regulatory compliance
• Help shape policies, standards, and procedures governing acceptable AI use, prohibited prompts, and agent conduct
• Escalate suspicious activity through established internal case management and compliance processes
• Collaborate with Product, Risk, Legal, and other cross-functional stakeholders to address AML concerns and implement risk mitigation measures
• Recommend and drive improvements to compliance tooling, evaluation frameworks, and governance models
• Perform additional responsibilities as needed

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• 5+ or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Understanding AML & Sanctions

Preferred Qualifications:

• Strong knowledge of AML and sanctions laws, regulations, and regulatory expectations, including Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC, and related financial crime compliance frameworks
• 5+ years of experience in AML, sanctions, or financial crimes compliance preferred 3+ years of experience in transaction monitoring, investigations, or suspicious activity detection Bachelor's degree or equivalent combination of education and relevant experience
• Strong analytical, investigative, and problem-solving skills, with demonstrated sound judgment and logical reasoning Ability to draft clear, concise investigative summaries and communicate findings effectively to stakeholders
• Experience with AI systems, AI governance, or emerging technology risk is a plus High level of proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
• Strong organizational and recordkeeping skills, with exceptional attention to detail Ability to work effectively under pressure, manage multiple priorities, and operate both independently and collaboratively in a fast-paced environment

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 149,800.00 to 240,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.