Senior Director, Head of Acceptance Specialist Client Success, AP

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The Acceptance Specialist Client S ucces s team provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

The Acceptance S pecialist Client Success team is a regional organisation located across key Asia Pacific markets responsible for managing client operational relationship s and overseeing the service delivery for merchants , acquirers and resellers across the Acceptance portfolio.

The team oversees the support of our clients , driv ing adoption and effective use of deployed solutions . They are accountable for delivering client outcomes through optimizing service, performance, reliability and p artnership for commercial impact. Through close partnership with Sales, Product, Technology, and Client Services, Acceptance S pecialist Client Success ensures clients are operationally ready, supported at scale, and positioned to realise ongoing value from Visa's acceptance capabilities.

What a Senior Director, Head of Acceptance Specialist Client Success does at Visa :

• Own the APAC Acceptance S pecialist strategy, roadmap, priorities, and performance outcomes , e nabl ing cross - functional execution to deliver .

• Ensure client product delivery and adoption, realising measurable client adoption improvements and revenu e .

• Lead and develop a high - performing regional leadership team with clear accountability and succession depth .

• Establish operating discipline through governance, metrics, and consistent delivery rhythms.

• Lead senior stakeholder discussions, business reviews, and decision forums.

• Surface risks, constraints, and dependencies , driv ing fast resolution.

• Travel as required to support regional teams, clients, and stakeholders.

• Bachelor's degree or equivalent; MBA or postgraduate degree preferred.

• 15+ years of successful experience in senior leadership roles with client - facing accountability, ideally in payments or related industries.

• Proven ability to build, lead, and hold high - performing teams accountable for results and behaviors.

• Strong strategic judgment, able to solve complex, cross - functional problems without precedent.

• Demonstrated success in leading large, cross - functional, and professional or technical teams through high - impact change and transformation across geographies .

• Deep understanding of client operations, payment processing, and acquiring / acceptance business models.

• Experience managing senior and executive relationships with large, global clients across regions.

• Strong executive communication, presentation, and influencing skills; effective with internal and external stakeholders, including regulators where required.

• Highly disciplined operator, able to execute consistently across immediate priorities and long - term objectives with sound risk judgment.

• Self - starter comfortable operating in fast - changing, ambiguous environments with a bias for clarity and action.