Client Care Associate

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The Client Care Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Commercial Solutions and Visa Direct products

As a Client Care Associate you will be working with external clients and banks along with internal Technical Solutions Compliance Treasury Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct products and services

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications: One to four years experience working in a banking or financial setting Two or more years of customer service experience Basic knowledge of accounting balancing banking and electronic payment processing Strong understanding of expense management software Customer service skills including call deescalation techniques and a commitment to quality service Ability to work effectively with a team and independently while multitasking in a high volume environment Strong research problem solving and critical thinking skills Excellent PC skills proficient in MS Word and MS Excel Excellent oral and written communication skills Ability to learn new products and services and apply knowledge Maintain confidential customer and bank information Thoroughly describe document and update ticket status with current ongoing issues within the ticketing system Dynamics Ability to quickly identify problems and take appropriate action to solve them including effective communication to wide audiences Adapt easily to shifting priorities and challenges Maintain punctual regular and consistent attendance Knowledge in APIs SWIFT message formats JSON and XML is a plus   Preferred Qualifications: Experience in banking operations and or settlement and reconciliation processes Associate or Bachelors degree preferred or equivalent qualification

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.