Analyst, Technical Solutions
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Technical Solutions is part of Client Services organization in charge of providing industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new digital products in the market.
We are hiring a Technical Solutions Analyst - LAC to focus on VISA's Digital Solutions like traditional Digital Wallets (Apple Pay, Samsung Pay, Google Pay, Garmin Pay, Fitbit Pay), Visa Direct (instant payment) and API based services.
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Responsibilities:
- Be the technical reference for digital solutions in LAC Client Services organization and develop a strong partnership with the LAC Product and Client Services teams.
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams.
- Provide technical implementation assistance to developers.
- Support the projects to certify service providers in the integration with API based digital solutions, to onboard new customer in the digital wallet workspace and to certify customers integrated with the APIs available in the Visa Development Center.
- Educate merchants on how ongoing enhancements of Visa services may benefit their business.
- Participate in requirements, design, and roll out of new products and services.
- Represent Client Support to other departments in the company including sales, operations, product management, and product development.
- Partner with Sales to build relationships with technical and business contacts across the account portfolio.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Client facing experience
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration
Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways)
Strong SQL skills
Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, tokens, secure elements, contactless payments, online/remote payments, QR Codes, cloud-based payments, and chip cards (contact and contactless)
Understanding of Web Security: TLS / SSL, HTTPS, Cryptographic / Hash algorithms, Digital certificates and keys
Familiarity with PCI DSS
Demonstrated strong technical background and interpersonal skills
Executive-level written and verbal communication, and customer interaction skills
Strong organization skills including resolution management and follow up
Strong problem-solving skills
Must speak fluent English and Spanish.
Portuguese speaker is a plus!
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Perks and Benefits
Health and Wellness
- Long-Term Disability
- HSA With Employer Contribution
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account
- Mental Health Benefits
- Virtual Fitness Classes
- HSA
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Happy Hours
- Casual Dress
Vacation and Time Off
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Summer Fridays
- Leave of Absence
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote From Within
- Learning and Development Stipend
- Tuition Reimbursement
- Mentor Program
- Leadership Training Program
- Associate or Rotational Training Program
- Lunch and Learns
- Internship Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)