Account Executive, Senior Manager, CRM Japan

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Team Overview

The Japan Client Relationship Management (CRM) team is currently a team of that is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.

 

What a Account Executive, Senior Manager does at Visa:
The primary objective for this role is to develop relationships and execute on partnership opportunities strategically with payment industry leaders.

Key responsibilities of the role include:

• Mediating between clients and internal stakeholders to deepen mutual understanding and elevate their importance, striving to be chosen as the best partner by our strategically important clients.

• Working with client manager level to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them.

• Strong analytical skills and comfortable with quantitative analysis, financial modelling, and finding ways to add quantitative rigor to qualitative analysis

• Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise.

• Achieving optimal balance of client and Visa’s interests

• Driving delivery of a quality sales pipeline for core products and value added services.

• Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls.

 

Why this is important to Visa
As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, the Account Executive, Senior Manager is needed to ensure solution delivery on our highest value opportunities.

 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What you will need:

Key Competencies

• Demonstrates strong ownership and flexibility in moving internal and external stakeholders with diverse demands towards a single direction.

• Possesses the ability to accurately and reliably perform Business As Usual (BAU) tasks, including financial management and reporting.

• Ensures all tasks are performed with a high level of accuracy, minimizing errors to maintain the integrity of financial data.

• Adapts to changing business needs, showing resilience and maintaining performance under pressure.

• Ability to lead cross-functional teams with a collaborative and results driven leadership style that is both inclusive and capable of decisive action.

• Commercial acumen applies commercial analysis to evaluate business opportunities and ensures that budget, profitability and earnings targets are based on valid assumptions and appropriate business models.

• Disciplined approach to risk management identifies and analyses the risks when making decisions.

• Self-starter with demonstrated ability to take initiative, and adapt in a fast changing, often ambiguous market context.

• Ability to develop strong connections at all levels of our clients

Personal Characteristics

• Perseverance to pursue tasks as a mission.

• Trustworthy and possesses highest standards of ethical conduct and integrity.

• Very client focused.

• Drives for achieving superior end to end results, in a sustainable way.

• Strong at networking. A connector of people, communities and clients in Japan and across Visa.

• Courageous, accountable and willing to challenge the status quo, and drive innovation.

• Curious, with a drive to continuously learn. 

• Has high levels of professional humility and actively seeks and uses feedback constructively. 

• Disciplined and organized in a way that enables consistent delivery of results while also being able to respond well to unexpected demands

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Client-provided location(s): Tokyo, Japan

Job ID: 80c4a4c5-fe8e-45aa-b8ab-c0463eba3174

Employment Type: OTHER

Posted: 2025-12-15T06:54:16